• Terms & Conditions

  • Perambur Sri Srinivasa Sweets and Snacks ("we", "our", or "us") operates the website Perambur Sri Srinivasa Sweets. By placing an order through our Website, you agree to the terms outlined below. These terms are intended to clearly define mutual responsibilities and set expectations to ensure a smooth and transparent transaction.

  • 1. Delivery Terms
  • Estimated Delivery Timeframes
    • Chennai: 1 to 2 business days
    • Rest of Tamil Nadu (ROTN): 2 to 3 business days
    • Rest of India (ROI): 3 to 4 business days
    • Remote Locations: Delivery may take up to 8 to 9 business days
  • Out-of-Stock Items

  • If any item in your order is currently unavailable, we will hold the shipment until the item is back in stock. The available items in your order will be reserved during this period.

  • Delivery Delays

  • If your order is delayed beyond the expected timeframe, please reach out to us so we can investigate and resolve the issue promptly.

  • 2. Shipping Charges

  • Shipping costs are calculated during the checkout process based on the weight, size, and destination of your order. These charges are collected at the time of purchase and represent the final cost for shipping.

  • 3. Stock Availability

  • All orders are processed subject to product availability. While we strive to maintain accurate stock levels on our Website, discrepancies may occasionally occur. If we are unable to fulfill your entire order:

    • We will ship the available items, and
    • Contact you to choose between waiting for the restock or receiving a refund for the missing item(s)
  • 4. Shipment Tracking

  • Once your order has been dispatched, you will receive a tracking link to monitor your shipment in real-time, based on updates provided by our courier partner.

  • 5. Damaged or Lost Shipments
    • Damaged Shipments

      If you receive a damaged package, please refuse the delivery (if possible) and notify our customer service team immediately. If you were not present at the time of delivery, contact us with details and next steps will be provided.

    • Refunds or replacements will be processed once the courier completes their damage assessment.
    • Lost Shipments

      In cases where a package is confirmed lost by the courier following their investigation, we will initiate a refund or replacement.

  • 6. Customer Support

  • For any questions or support regarding your order, please email us at info@perambursrinivasa.com